Shipping policy
Shipping Policy
Thank you for shopping with Vestielle. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Where we ship from
Vestielle works with international fulfilment partners, and most orders are shipped directly from our overseas fulfilment centre in China.
Although your order may be shipped internationally, you will receive tracking information once your order has been processed and dispatched.
2. Shipping destinations
We currently ship to the United Kingdom.
If shipping to your address is not available at checkout, we may be unable to deliver to that location at this time.
3. Processing time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing time is the time needed to confirm, prepare, pack, and dispatch your order. It does not include the delivery time after your order has been shipped.
During busy periods, promotions, public holidays, or high order volumes, processing may take slightly longer.
4. Estimated delivery time
For United Kingdom orders, our estimated delivery time is:
Standard Shipping: 7–14 business days after dispatch
This means most UK orders arrive within approximately 8–17 business days from the date the order is placed, including processing time.
Delivery times are estimates only and may vary due to courier delays, customs checks, local delivery conditions, public holidays, weather disruption, or other circumstances outside our control.
In line with applicable consumer rules, orders should be delivered within 30 days unless a different delivery timeframe has been clearly agreed with you.
5. Shipping cost
We currently offer:
Standard UK Shipping: Free
Shipping costs, if any, will always be shown clearly at checkout before you place your order.
6. Order tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
You can also track your order directly on the Vestielle website through our ParcelWILL tracking page:
Track your order here: https://vestielle.com/apps/parcelpanel
Please allow up to 3–5 business days for tracking information to update after dispatch. International tracking can sometimes take a few days to show movement while the parcel is transferred between carriers.
If your tracking has not updated after several business days, please contact us at:
Please include your order number and the email address used at checkout so we can help you faster.
7. Customs, duties, and taxes
Orders may be shipped internationally from China.
For UK customers, any applicable taxes, duties, or import charges will be handled according to the delivery and checkout process available at the time of purchase.
We do our best to ensure a smooth delivery experience, but customs inspections or courier processing may occasionally cause delays.
8. Incorrect or incomplete address
Please make sure your shipping address is complete and correct before placing your order.
Vestielle is not responsible for failed delivery, delayed delivery, or returned parcels caused by incorrect, incomplete, or unavailable shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to update the address. Once an order has been dispatched, we may be unable to change the delivery address.
9. Lost or delayed orders
If your order has not arrived within the estimated delivery window, please contact us at:
Please include your order number and the email address used at checkout.
If your order appears to be significantly delayed or lost in transit, we will review the tracking information and work with the courier or fulfilment partner to find a suitable resolution.
10. Multiple items in one order
If you order multiple items, they may be shipped separately depending on stock availability and fulfilment processing.
If your items arrive in separate parcels, you will not be charged extra shipping because of this.
11. Failed delivery or returned parcels
If a parcel is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, please contact us.
Depending on the situation, we may offer reshipment where possible. Additional shipping charges may apply if the issue was caused by incorrect or incomplete delivery information provided by the customer.
12. Contact us
If you have any questions about shipping or delivery, please contact us:
Vestielle Customer Care
Email: support@vestielle.com
Business address: Strada Breaza, 031475 București B, Romania