Terms of Service

Welcome to Vestielle. These Terms of Service explain the rules for using our website and purchasing products from us. By visiting our website or placing an order, you agree to these Terms.

Please read them carefully before using our website.

1. Business information

This website is operated by Vestielle.

Trading name: Vestielle
Business address: Strada Breaza, 031475 București B, Romania
Email: support@vestielle.com
Website: vestielle.com

If you have any questions about these Terms, your order, returns, or our products, you can contact us at support@vestielle.com.

2. Use of our website

By using our website, you confirm that you are at least 18 years old or that you are using the website with the permission of a parent or legal guardian.

You agree not to use our website for any unlawful, fraudulent, harmful, or abusive purpose. You must not attempt to interfere with the security, operation, or availability of our website.

We may refuse service, cancel orders, or restrict access to our website if we believe these Terms have been breached.

3. Products and product information

Vestielle sells fashion and womenswear products through our online store.

We do our best to make sure product titles, descriptions, images, prices, sizes, colours, availability, and other details are accurate. However, slight differences may occur, especially in colour appearance due to screen settings, lighting, photography, or product batches.

Size information is provided as guidance only. Customers are responsible for checking the size guide and product details before placing an order.

4. Prices and currency

All prices shown on our website are displayed in the currency shown at checkout.

Prices may change at any time without notice. The price charged for an order will be the price shown at checkout at the time the order is placed.

Shipping costs, taxes, duties, or other charges, where applicable, will be shown at checkout or explained in our Shipping Policy.

5. Orders

When you place an order, you agree that all information you provide is accurate, complete, and up to date.

After placing an order, you should receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to cancel or refuse an order if:

• The product is unavailable

• Payment is not authorised

• The order appears fraudulent or suspicious

• There is an error in the product information, price, or availability

• The shipping address is incomplete or unsupported

• We are unable to fulfil the order for another valid reason

If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.

6. Payment

Payment must be made at checkout using one of the available payment methods shown on our website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not store full payment card details. Payments are processed securely by our payment providers.

7. Shipping and delivery

Delivery times and shipping costs are explained in our Shipping Policy.

Estimated delivery times are provided as guidance only. Delays may occur due to courier issues, customs checks, supplier delays, incorrect addresses, high order volumes, public holidays, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If your order has not arrived within the estimated delivery period, please contact us at support@vestielle.com.

8. Returns, cancellations, and refunds

Your right to cancel, return items, and request refunds is explained in our Returns & Refunds Policy.

For most online purchases, customers may request a return within the return period stated in our Returns & Refunds Policy, provided the item is eligible and returned in the required condition.

Returned items must usually be unworn, unused, unwashed, undamaged, and returned with original tags and packaging where applicable.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

9. Faulty, damaged, or incorrect items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged, incorrect, or not as described, contact us as soon as possible at support@vestielle.com with your order number and clear photos of the issue.

Where the issue is confirmed, we will offer a suitable resolution, such as a replacement, refund, or return instructions at no additional cost to you.

10. Product availability

Product availability is not guaranteed. Items may become unavailable after an order is placed.

If an item becomes unavailable after you order, we will contact you and may offer a replacement, wait for restock, or cancel and refund the affected item.

11. Discount codes and promotions

From time to time, we may offer discount codes, promotions, or special offers.

Promotions may be subject to additional terms, expiry dates, minimum spend requirements, product exclusions, or availability limits.

We reserve the right to amend, suspend, or cancel promotions where necessary, including in cases of misuse, error, or suspected fraud.

12. Intellectual property

All content on our website, including text, images, product names, branding, graphics, designs, logos, and website layout, belongs to Vestielle or is used with permission.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.

13. Customer reviews and user content

If you submit reviews, photos, comments, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of another person or business.

You grant Vestielle permission to use, display, reproduce, and share this content for marketing, website, and promotional purposes, unless otherwise agreed.

We reserve the right to remove content that is offensive, misleading, unlawful, abusive, or inappropriate.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you agree that we may collect and process your personal information as described in our Privacy Policy.

15. Limitation of liability

We are responsible for losses that are a direct and foreseeable result of our breach of these Terms or our negligence.

We are not responsible for losses that are not foreseeable, business losses, loss of profit, loss of opportunity, or delays caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any statutory consumer rights that cannot be excluded.

16. Events outside our control

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including courier delays, customs delays, supplier issues, technical failures, strikes, natural events, changes in law, or disruptions to transport or supply chains.

If such an event affects your order, we will contact you where possible and try to minimise the delay.

17. Governing law

These Terms are governed by the laws applicable to the business operating Vestielle.

If you are a consumer in the United Kingdom, these Terms do not affect any mandatory consumer rights you may have under UK consumer protection law.

18. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on this page. The date at the top of the page shows when the Terms were last updated.

By continuing to use our website after changes are published, you agree to the updated Terms.

19. Contact us

If you have any questions about these Terms, please contact us:

Vestielle Customer Care
Email: support@vestielle.com
Business address: Strada Breaza, 031475 București B, Romania